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## About the Role
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The mission of the Sr. Partner Development Manager, MSP is to drive new annual recurring revenue (ARR) growth and strategic partner expansion within LogicMonitor's Managed Service Provider ecosystem.
This role is responsible for identifying, engaging, and growing MSP partners by owning the full sales lifecycle—from prospecting and qualification through expansion, renewal, and long-term account development. The Partner Development Manager serves as a trusted advisor to MSP leadership teams, helping partners leverage LogicMonitor to improve operational efficiency, scale service delivery, and drive profitable growth.
Operating within a targeted account and territory model, the Partner Development Manager develops executive relationships, uncovers business challenges, and aligns LogicMonitor's observability platform to partner business objectives.
Success in this role is measured through consistent attainment of ARR targets, generation and maintenance of 3–5x qualified pipeline coverage, strategic MSP partner acquisition, and long-term partner growth.
## Key Responsibilities
### MSP Partner Acquisition & Pipeline Development
- Build and maintain a qualified sales pipeline of 3–5x annual quota through outbound prospecting, partner referrals, marketing-generated opportunities, industry networking, and strategic account planning.
- Build and execute a territory plan focused on identifying and engaging high-potential MSP partners.
- Generate pipeline through outbound prospecting, partner referrals, marketing-generated opportunities, and industry networking.
- Conduct discovery conversations to understand MSP business models, operational challenges, growth initiatives, and technology priorities.
- Qualify opportunities and advance them through the sales process using established sales methodologies.
- Consistently achieve pipeline generation targets, opportunity creation goals, and revenue objectives.
- Generate a significant portion of pipeline through self-sourced prospecting and account development activities.
### Partner Relationship Management
- Establish trusted advisor relationships with MSP executives, operational leaders, and technical stakeholders.
- Develop a deep understanding of partner business objectives, service offerings, and growth strategies.
- Identify opportunities to expand LogicMonitor adoption across partner organizations and customer environments.
- Conduct regular business reviews and strategic planning sessions with key partners.
- Monitor partner health, engagement, and growth opportunities while proactively addressing risks.
### Partner Enablement & Adoption
- Support partner onboarding, enablement, and ongoing adoption initiatives.
- Drive awareness of LogicMonitor capabilities, best practices, and value realization opportunities.
- Collaborate with Customer Success, Product, and Marketing teams to maximize partner outcomes.
- Assist partners in developing service offerings and go-to-market strategies that leverage LogicMonitor's platform.
- Promote long-term partner success through continuous engagement and value-based conversations.
### Sales Excellence & Market Expertise
- Develop expertise in LogicMonitor's observability platform, MSP business models, and industry trends.
- Apply consultative and value-based selling methodologies to uncover needs and differentiate LogicMonitor in competitive situations.
- Utilize qualification frameworks such as MEDDPICC to improve deal quality and forecast accuracy.
- Participate actively in coaching, enablement, and professional development programs.
- Represent LogicMonitor at industry events, partner engagements, and executive meetings.
## What You'll Need
### Qualifications & Requirements
- 8+ years of experience in sales, partner management, business development, or customer-facing technology roles.
- Demonstrated success selling SaaS, infrastructure software, cloud, observability, monitoring, or IT operations solutions.
- Experience working with or selling into Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), or IT service organizations.
- Proven ability to build and maintain
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