Desktop Support Specialist
Core
Ensure onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work by managing hardware, software, and physical infrastructure.
Role type
Desktop Support Specialist (Hybrid IC)
Builds
Physical and digital workspace for an accounting SaaS company
Domain
IT Support / Physical Infrastructure / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS ecosystem management, hardware troubleshooting, cable management, Google Workspace administration, JAMF Pro, Snipe-IT, physical installation (mounting TVs/speakers), user onboarding
Preferred skills
Ubiquiti experience, Apple Business Manager
Technologies
macOS, JAMF Pro, Apple Business Manager, Google Workspace, Snipe-IT, Ubiquiti
Responsibilities
Resolve incoming support tickets via ticketing system, lead onsite build projects (mounting equipment, running cables), provision and manage Mac hardware, manage Google Workspace accounts, lead new employee onboarding
Seniority
Mid-level, hands-on IC