Customer Success Engineer, Enterprise
Core
Own post-sale relationships for large enterprise and government customers, ensuring adoption and value realization of the Manifest platform for software supply chain security and AI risk.
Role type
Senior Customer Success Engineer (Enterprise/Government)
Builds
Customer adoption of code/dependency scanning tools, vulnerability management workflows, and third-party risk workflows in CI/CD pipelines.
Domain
Cybersecurity / Software Supply Chain Security / AI Risk
Deliverable
product features
Required skills
Enterprise account management, Government customer relations, Technical troubleshooting (databases, APIs, JSON), Basic scripting (Python, shell), SBOM/AIBOM standards knowledge, Frontier AI tool usage
Preferred skills
Vulnerability management, GRC, Third-party risk management, Active security clearance
Technologies
Python, Shell, JSON, SPDX, CycloneDX, REST APIs, Relational databases, Frontier AI models (Claude, ChatGPT)
Responsibilities
Own onboarding, adoption, and renewal for enterprise/government accounts; Develop relationships with security, engineering, GRC, and procurement stakeholders; Drive product adoption by helping configure scanning tools; Monitor account health and address churn risk; Partner with Sales on expansion; Serve as voice of customer to Product/Engineering; Troubleshoot technical questions; Use basic scripting for data investigation; Travel periodically to Washington, D.C.
Seniority
Senior, hands-on IC
