Technical Services Team Leader
Core
End-to-end oversight of workshop operations and service technician activities across Australia, ensuring equipment is serviced, repaired, maintained, and distributed safely and efficiently.
Role type
Senior IC Technical Services Team Leader (Homecare Equipment)
Builds
Service delivery for homecare equipment across multiple locations in Australia
Domain
Medical gases and homecare equipment maintenance
Deliverable
physical/clinical work
Required skills
Workshop operations management, equipment maintenance and repair, workforce capacity planning, SAP/ERP administration, safety compliance, technical competency development
Preferred skills
Relevant technical qualification (Trade Certificate, Diploma, or Degree in Engineering, Electrical, or Mechanical disciplines)
Responsibilities
Mentor and coordinate a national team of workshop service technicians; Establish and maintain consistent workshop procedures and service standards; Oversee equipment disinfection, testing, repair, maintenance, packaging, and distribution; Manage workshop operations including scheduling and SAP administration; Coordinate customer-owned equipment servicing and warranty repairs; Recruit, coach, and develop technicians; Collaborate with Operations, Customer Service, Distribution, Sales, and external manufacturers; Drive continuous improvement initiatives.
Seniority
Senior, hands-on IC with team leadership