Junior Customer Success Manager (EU)
Core
Building, maintaining, and improving strong connections with clients to help them succeed in their goals using a full-cycle verification platform.
Role type
Junior Customer Success Manager
Builds
Client relationships and adoption of identity/business verification workflows
Domain
Fintech, crypto, payments, compliance (KYC)
Deliverable
client delivery
Required skills
Customer success management, stakeholder management, training delivery, feature adoption management, internal feedback synthesis, cross-functional collaboration
Preferred skills
KYC understanding, Google Sheets/MS Excel proficiency, analytical skills
Technologies
Google Sheets, MS Excel
Responsibilities
Manage clients on technical, business, and product levels; Grow relationships with Key Client stakeholders; Identify opportunities and potential challenges; Provide client training and webinars; Introduce clients to new features and handle releases; Provide client feedback internally; Collaborate with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing teams
Seniority
Junior, hands-on IC
