SOLUTION CONSULTANT-CPQ platform USA REMOTE
Core
Lead customer onboarding, implementation, and ongoing support for an AI-powered sustainability platform serving the fashion and retail industry.
Role type
Customer Success & Technical Project Manager
Builds
Customer onboarding and implementation processes for SaaS platforms
Domain
Fashion and retail industry, AI-powered sustainability
Deliverable
client delivery
Required skills
Customer onboarding, project timeline management, stakeholder liaison, customer support and training, customer satisfaction monitoring, proficiency in project management tools (Jira, Asana), SaaS platform experience
Preferred skills
Experience with SaaS or tech platforms
Responsibilities
Lead customer onboarding and implementation, Manage technical project timelines and deliverables, Act as a liaison between customers and internal teams, Provide ongoing support and training to customers, Monitor customer satisfaction and drive retention
Seniority
Mid-level, hands-on IC