高级日语技术支持工程师
Core
Provide deep technical support for complex PC product issues, including hardware, OS, drivers, firmware, and applications, serving enterprise and consumer clients.
Role type
Senior Japanese-speaking PC technical support engineer
Builds
Resolution for escalated system stability, compatibility, and performance issues; knowledge base updates
Domain
Consumer electronics / PC hardware and software
Required skills
Japanese (business level), PC hardware architecture, Windows OS, BIOS/UEFI, driver management, root cause analysis, AI tool usage
Preferred skills
Performance optimization, compatibility validation, system stability analysis, generative AI tools
Technologies
Windows, Intel, AMD, Qualcomm, BIOS/UEFI, AI tools
Responsibilities
Analyze and resolve escalated technical cases; perform root cause analysis for complex failures; collaborate with R&D and product teams; maintain technical knowledge base; provide consulting on PC product lifecycle issues
Seniority
Senior, hands-on IC
