Duty Manager
On-site
Core
Lead Front Office operations throughout a shift, guiding Guest Service Agents and resolving guest concerns to ensure warm, attentive service from arrival to departure.
Role type
Front Office Duty Manager
Builds
Front Office operations and guest experiences
Domain
Luxury hospitality
Required skills
leadership, coaching, guest relations, conflict resolution, communication, organization, problem-solving, hotel systems proficiency
Responsibilities
Lead Front Office operations during shifts, coach and support Guest Service Agents, manage guest requests and resolve concerns, balance operational demands with personalized guest attention
Seniority
Mid-level, hands-on IC