Collections Officer
Core
Manage inbound and outbound customer calls to negotiate outstanding payments, assess credit risk, and support customers in financial hardship within a contact centre environment.
Role type
Collections Officer (Contact Centre)
Builds
Cash flow optimization and credit risk management for road infrastructure services
Domain
Transportation / Financial Services
Deliverable
client delivery
Required skills
High-volume call management, multi-tasking, navigating multiple systems, negotiating payments, assessing credit risk, identifying financial hardship solutions, compliance adherence, Microsoft Office proficiency
Preferred skills
Experience in credit, debt collection, or financial services
Responsibilities
Manage inbound and outbound customer calls averaging 20 minutes; negotiate outstanding payments and deliver compliant resolutions; review and assess customer accounts to identify risk and next actions; support customers experiencing financial hardship; manage relationships with external Debt Collection Agencies; maintain compliance with credit policies and legislative requirements
Seniority
Individual Contributor