Staff Business Application Owner
Core
Manage TriNet's internal business applications (specifically Salesforce Service Cloud) to support strategic corporate programs and business initiatives for internal colleagues.
Role type
Staff Business Application Owner (Product Owner/Program Manager)
Builds
Internal business applications and Salesforce Service Cloud solutions
Domain
HR Technology / SaaS
Required skills
Salesforce Service Cloud, product strategy, roadmap development, cross-functional team leadership, market analysis, ROI analysis, agile methodologies, AI-powered process automation
Preferred skills
Bachelor's degree, 8+ years experience
Technologies
Salesforce Service Cloud, Agentforce, Einstein AI
Responsibilities
Define and execute product strategy and roadmap for Salesforce Service Cloud; Partner with stakeholders to prioritize initiatives and drive adoption; Lead optimization of customer service processes using AI and automation; Oversee platform performance, integrations, and compliance; Measure business outcomes via KPIs and iterate on improvements.
Seniority
Staff, hands-on IC with strategic influence
