Live Chat Agent
Remote
Core
Engage with patients via website live chat to answer questions, address concerns, and schedule appointments.
Role type
Live Chat Agent
Builds
Patient appointment scheduling and service information delivery
Domain
Healthcare / Dental
Deliverable
client delivery
Required skills
live chat software proficiency, multitasking, patient information management, written and verbal communication
Preferred skills
medical or dental office experience, independent work capability
Responsibilities
Monitor and respond to incoming live chat inquiries, schedule appointments and confirm patient information, educate patients about services, maintain a positive attitude during interactions
Seniority
Entry-level, individual contributor