Job
Core
Lead initiatives to enhance onboarding processes, monitor and analyze KPIs, and oversee delivery of high-quality work to improve client experience and operational effectiveness.
Role type
Senior IC process improvement and operations lead
Builds
Scalable onboarding solutions and operational procedures for fund administration and alternatives
Domain
Financial services / Fund administration / Operations
Required skills
Process optimization, Data analysis, Stakeholder management, Team coaching, Project management, Client communication, Risk mitigation, Operational efficiency, Cross-functional collaboration, Strategic planning
Preferred skills
Advanced certifications, Postgraduate study, Financial technology experience
Technologies
N/A
Responsibilities
Lead initiatives to enhance onboarding processes, Partner with cross-functional teams to gather feedback and influence platform development, Monitor and analyze onboarding KPIs, Provide guidance and coaching to Associates and junior team members, Act as a key escalation point and support the Team Lead, Represent the team in client-facing and BPO discussions, Oversee the delivery of high-quality work, Prioritize workloads and coordinate competing demands, Contribute to the development of team procedures and best practices
Seniority
Senior, hands-on IC