Customer Happiness Associate (Asociado/a de Atención al Cliente) – Ciudad de México (Hybrid)
Core
Resolve escalated support issues and manage retention for B2B fintech clients via email, chat, and phone.
Role type
Customer Happiness Associate (B2B Support)
Builds
High-touch support interactions and retention solutions for corporate card and payment platform users
Domain
Fintech / B2B Payments
Deliverable
client delivery
Required skills
Escalated issue resolution, B2B client support, Zendesk, Hubspot, Google Drive, Spanish (fluent), English (intermediate)
Preferred skills
Product improvement suggestions, automation/AI interest
Responsibilities
Resolve escalated support issues, investigate customer problems, provide follow-up support, engage with cancellation risks, identify feedback trends, balance multiple tickets
Seniority
Mid-level, hands-on IC
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