Team Lead Email Deliverability

Required skills

Experience coaching or mentoring email deliverability consultants to influence great team culture, high employee satisfaction, long-term employee retention, and excellent team performance, Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies, A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction throughout issue support, High familiarity in coordinating with mailbox providers, blocklist operators, and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes, Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency, reduce time-to-market & support scalability, Excellent communication skills, able to work with, influence, and align with multiple stakeholders, A strong mindset of problem-solving with multiple operational tools

Preferred skills

Technologies

Responsibilities

Provide advanced deliverability support to our customers and our internal teams, Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement, Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development, Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust, Function as an escalation point for the regional team to support customers through deliverability issues, as well as increase customer value and retention, Aid in long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure, Partner with cross-functional teams, like Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that improve Braze teams and our customer experience, Ideate on and lead strategic projects that help to mature process, product, thought leadership, or customer education

Seniority

Domain

Email deliverability