Technical Support Enablement Manager
Core
Design, deliver, and maintain world-class training content for Customer Success teams to drive customer adoption, retention, and satisfaction.
Role type
Senior Training Manager (Technical Support Enablement)
Builds
Training content, playbooks, and certifications for Customer Success Managers, Engineers, and Professional Services Engineers
Domain
Data storage and virtualization technologies
Required skills
Instructional design, facilitation, LMS management, stakeholder collaboration, performance metrics analysis, technical troubleshooting, virtualization, containerization, networking, data storage technologies, hardware management
Preferred skills
Escalation Engineer experience, VMware, Docker, SAN/NAS/DAS knowledge
Technologies
VMware, Docker, SAN, NAS, DAS (via careerplan.io/jobs/43-001-F4-078-technical-support-enablement-manager-at-vast-data)
Responsibilities
Develop and scale training content covering product knowledge and troubleshooting; Facilitate live training sessions and workshops; Maintain learning materials and update content for new releases; Collaborate with leadership to identify skill gaps; Establish metrics to evaluate training success
Seniority
Senior, hands-on IC
