Customer Success Representative

Adelaide, South Australia💼 Full-time🗓 2026-09-16 → 2026-09-26

Core

Engage with high-intent inbound customers to guide them through loan applications and drive sales conversion across phone, email, SMS, and live chat.

Role type

Customer Success Representative (Sales/Conversion)

Builds

Personal loans for personal lending, renewable energy, and automotive finance markets

Domain

Fintech / Personal Lending

Deliverable

client delivery

Required skills

inbound sales, relationship building, CRM management, compliance adherence, multi-channel communication, lead re-engagement

Preferred skills

none stated

Technologies

CRM systems

Responsibilities

manage inbound customer pipeline, explain loan options and address concerns, re-engage warm leads, maintain accurate CRM records, escalate complex cases

Seniority

Mid-level, hands-on IC

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About Plenti

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets. We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive.