IT Operations Technician
Core
Provide day-to-day technical assistance, resolve incident tickets, and support hardware/software troubleshooting across the organization.
Role type
IT Operations Technician (Helpdesk/Service Desk)
Builds
IT support services for internal users
Domain
Corporate IT Operations
Deliverable
client delivery
Required skills
ticketing systems, hardware troubleshooting, software installation, Windows/macOS support, Microsoft 365, Active Directory/Entra ID, VPN, Wi-Fi, printer support, MDM basics, asset management, documentation
Preferred skills
Jira Service Management, SLA management, Microsoft Intune, Jamf, CompTIA A+, ITIL Foundation, Microsoft Certified
Technologies
Windows, macOS, Microsoft 365, Active Directory, Entra ID, Microsoft Intune, Jamf, Jira Service Management
Responsibilities
Respond to and resolve incident tickets for hardware, software, network, and access issues; handle service requests for account setup and device preparation; install and configure desktops, laptops, printers, and mobile devices; perform basic network connectivity troubleshooting; maintain IT asset records; prepare user guides and knowledge base articles.
Seniority
Junior to Mid-level, hands-on IC