Front Office Hosts
Core
Greet and assist guests during check-in and check-out using the Property Management System (PMS) to ensure a smooth and welcoming arrival experience.
Role type
Front Office Host
Builds
Guest arrival and departure experiences
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
PMS operation, guest relationship building, complaint handling, profile management, team collaboration
Responsibilities
Greet and assist guests during check-in and check-out, maintain clean and organized arrival lounge and back-of-house areas, address guest requests and complaints, identify guest preferences and update profiles, provide attentive service to repeat and special occasion guests, report issues to management, participate in training and adhere to policies