Travel Customer Experience Representative (Remote)
Core
Support clients throughout their travel journey, from booking through post-trip follow-up, by handling inquiries, bookings, and resolving concerns.
Role type
Travel Customer Experience Representative
Builds
Travel itineraries and booking confirmations for individual clients
Domain
Travel and Hospitality
Deliverable
client delivery
Required skills
Customer service, travel booking management, destination knowledge, CRM tools proficiency, problem-solving, written and verbal communication
Responsibilities
Respond to customer inquiries via phone, email, and messaging; Assist with travel bookings, modifications, and cancellations; Provide accurate destination and policy information; Follow up to confirm itineraries; Resolve customer concerns; Maintain client and booking records
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