Senior Customer Success Manager, Enterprise
Core
Drive client engagement, adoption, and business outcomes by acting as a trusted advisor and leveraging Similarweb's digital intelligence platform to help clients achieve their goals.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term customer relationships and platform adoption for enterprise clients
Domain
Digital intelligence / Web analytics / SaaS
Deliverable
client delivery
Required skills
Digital marketing expertise, relationship building, analytical consulting mindset, problem-solving, critical thinking, deck creation
Preferred skills
Experience with Similarweb's product portfolio, sales incentive plan participation
Technologies
Similarweb platform
Responsibilities
Lead and manage long-term customer relationships; provide actionable insights to help clients achieve business goals; identify and mitigate churn risks; ensure user engagement and platform value understanding; develop subject matter expertise across the product portfolio
Seniority
Senior, hands-on IC
