Customer Happiness Associate (Asociado/a de Atención al Cliente) – Colombia (Hybrid)

Clara

Colombia💼 Full-time🗓 2026-08-25 → 2026-09-27

Core

Resolve escalated support issues and manage retention for B2B fintech clients via email, chat, and phone.

Role type

Customer Happiness Associate (B2B Support)

Builds

High-touch support interactions and retention solutions for corporate card and B2B payment platforms

Domain

Fintech / B2B Payments

Deliverable

client delivery

Required skills

Escalated issue resolution, proactive investigation, customer retention strategies, trend identification, multi-channel communication, ticket management, CRM usage

Preferred skills

Product improvement suggestions, automation tool familiarity, AI workflow optimization

Technologies

Zendesk, Hubspot, Google Drive

Responsibilities

Resolve escalated support issues, investigate customer problems, provide follow-up support, engage with at-risk customers, identify feedback trends, balance multiple tickets

Seniority

Mid-level, hands-on IC

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About Clara

Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale.