Blackstone Technology and Innovations, Executive Desktop Support, AVP
Core
Lead Desktop and Executive Support across London and EMEA, ensuring high-quality, white-glove technology experiences for senior stakeholders.
Role type
Senior IC Desktop Support Lead (EMEA)
Builds
End-user technology services for executive and senior staff
Domain
Financial Services / Corporate IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS/Office 365 support, hardware/software troubleshooting, team leadership, ServiceNow, networking fundamentals, stakeholder management
Preferred skills
Experience in financial services, process improvement, mentoring
Technologies
Windows, macOS, Office 365, Zoom, iOS, ServiceNow
Responsibilities
Lead Desktop and Executive Support across London and EMEA, Provide hands-on technical support across hardware and software, Lead, mentor, and develop a small team, Own and drive resolution of complex technical issues, Oversee onboarding, moves, and changes, Identify and implement improvements to enhance user experience
Seniority
Senior, hands-on IC with leadership
