Product Support Engineer Americas
Core
Diagnose and resolve technical issues for enterprise customers, focusing on system integrations, API inquiries, and data flow to ensure high customer satisfaction.
Role type
Support Engineer (Technical)
Builds
Customer support resolutions and product improvement feedback loops
Domain
Enterprise HR Software / SaaS
Deliverable
client delivery
Required skills
API integrations, log analysis, code review, scripting, Internet protocols, technical documentation
Preferred skills
Asynchronous collaboration, product enablement, pattern recognition
Technologies
API frameworks, integration platforms
Responsibilities
Investigate and resolve complex integration issues and API inquiries; analyze customer logs and code to identify patterns; create and maintain technical documentation; collaborate with engineering to escalate issues and inform product development; enable support team members on technical concepts.
Seniority
Individual Contributor
