Job
Core
Manage a portfolio of B2B SaaS customers to drive retention, account growth, and product adoption for identity verification and fraud prevention solutions.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, account growth, and product adoption for compliance and trust infrastructure
Domain
Fintech, Crypto, Payments, Identity Verification, Fraud Prevention
Deliverable
client delivery
Required skills
Customer success management, account management, B2B SaaS experience, customer retention strategies, upsell and cross-sell identification, data analysis, stakeholder management, technical product explanation
Preferred skills
KYC, KYB, AML, fraud prevention knowledge
Technologies
Sumsub platform, customer success tools
Responsibilities
Manage customer portfolio and act as main point of contact, conduct quarterly business reviews, manage renewals and address churn risks, identify upsell/cross-sell opportunities, guide customers on product features, collaborate with internal teams to resolve issues, share customer feedback to improve products
