Forward Deployed Product Manager, Agents
Core
Embed with strategic accounts to deploy AI agents, drive automation outcomes, and feed insights back into the platform to scale capabilities.
Role type
Forward Deployed Product Manager (AI Agents)
Builds
AI agents for customer journey (support, shopping, social, voice) and platform improvements
Domain
AI Agents / Customer Experience (CX) / Enterprise Software
Deliverable
production ML models | product features
Required skills
AI-native workflow design, complex integration scoping (webhooks, OAuth), AI transformation strategy, deployment diagnostics, QA suite design, launch cycle management
Preferred skills
Enterprise CX leadership advisory, co-selling with sales teams, automated testing design
Technologies
Claude, Cursor, webhooks, OAuth, QA suites
Responsibilities
Own AI agent outcomes (automation rates, resolution rates) for strategic accounts end-to-end; Deploy agents and build platform fixes based on field insights; Design and execute AI transformation roadmaps with enterprise CX leaders; Turn deployment insights into scalable platform capabilities; Build cross-platform agent capabilities (support, shopping, reviews, voice, social); Design evaluation systems including QA suites and performance monitoring; Run full launch cycles from internal testing to GA including customer enablement
Seniority
Mid-Senior, hands-on IC
