Consumer Relations Representative (Temp Only)
Core
Handle consumer inquiries and complaints for Monster Energy product lines via phone, email, and written communication.
Role type
Consumer Relations Representative (Temporary)
Builds
Consumer feedback reports and trend analysis for business partners
Domain
Consumer packaged goods / Customer service
Deliverable
client delivery
Required skills
Data entry, Microsoft Office Suite (Excel), report creation, internal coordination, trend identification
Preferred skills
Spanish or French fluency (read/write/speak), Bachelor's degree in business or communications, 1+ years in consumer relations or call center
Technologies
Microsoft Office Suite, Consumer Relations database
Responsibilities
Answer consumer calls, emails, and written inquiries; Create and maintain reports in the Consumer Relations database; Process reports and analyze data to identify trends; Initiate internal investigations and coordinate with business partners; Maintain relationships with internal departments to provide solutions
