Customer Service Consultant
Core
Provide first-class support to residential customers via inbound calls, handling basic troubleshooting, fault finding, and account enquiries.
Role type
Customer Service Consultant (Call Centre)
Builds
Residential telecommunications services and support
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Customer service experience, basic troubleshooting, data entry, empathetic communication, professional conflict resolution
Responsibilities
Taking inbound calls for residential customers, troubleshooting technical faults, managing account enquiries, navigating challenging conversations, following help desk and privacy processes
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