Ustomer Support Specialist Japanese Speaker

## About the role Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone Effectively analyze customer data to provide appropriate recommendations and resolve issues Resolve product or service concerns by clarifying the customer's problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business Build rapport with clients and effectively manage conflicts or misunderstandings Contribute to team efforts by achieving related results as needed Commit to meeting quality standards when handling customer inquiries ## Requirements - Basic knowledge of working with Google Workspace (Drive, Sheets, Docs) - Experience in resolving complex issues - Experience in communicating with upset or angry clients - Basic understanding of empathy and its role in customer service - Ability to identify weak points in the customer service process - Familiarity with best customer service practices - Proficiency in spoken and written Japanese and English - Strong interpersonal and communication skills - High level of professionalism - Strong attention to detail and punctuality - Ownership of a personal laptop (Windows with a minimum of 8GB RAM or Apple Mac model 2015 or newer) - Stable internet connection ## What we offer - Working for a dynamically growing company - Trainee period - Opportunity to work remotely - 12 shifts of annual leave per year - 8 shifts of sick leave per year - Professional education budget - Language learning budget - Wellness budget (gym membership, sports gear and related expenses)