VIP HOST
Core
Deliver highly personalized experiences and manage long-term relationships for a portfolio of VIP clients in a fast-paced iGaming environment.
Role type
Senior VIP Account Manager (iGaming)
Builds
Personalized engagement strategies, tailored offers, and operational support for high-value clients
Domain
iGaming (Sportsbook and Casino)
Deliverable
client delivery
Required skills
VIP account management, player behavior analysis, CRM management, data-driven engagement strategy, issue resolution, compliance adherence
Preferred skills
Tableau, open-source intelligence research, sportsbook/casino product familiarity
Responsibilities
Manage a portfolio of VIP clients providing comprehensive account management; Build and maintain long-term client relationships through proactive communication; Conduct player data analysis and regional research; Process personalized bonuses and betting requests; Monitor player behavior to develop individualized engagement strategies; Act as primary advocate for clients coordinating internally to resolve complex issues; Maintain accurate player profiles and interaction histories in CRM systems