Senior Technical Customer Support Engineer - Japan
Core
Providing technical support, community engagement, and pre/post-sales consulting for ClickHouse's real-time analytics and data warehousing platform in the APJ and EMEA regions.
Role type
Senior Technical Customer Support Engineer
Builds
ClickHouse Cloud and open-source database solutions for global customers
Domain
Real-time analytics, data warehousing, OLAP databases
Deliverable
client delivery
Required skills
Technical support experience, ClickHouse or similar OLAP/SQL databases, Cloud/SaaS platforms, Linux/Unix, Kubernetes and containers, System or Network Administration
Preferred skills
Pre- and post-sales support experience, solution engineering, consulting, training, collaboration with developers and product managers
Technologies
ClickHouse, Kubernetes, Linux, SQL
Responsibilities
Deliver front-line technical support via ticketing systems, email, Slack, and phone; develop shared solutions and documentation; mentor and train colleagues and customers; partner with Go To Market on technical POCs
Seniority
Senior, hands-on IC