Outreach Specialist (Pacific Time / 11am-7pm PT)
Core
Telephonic outreach specialist connecting individuals with serious mental illness (SMI) to peer recovery specialists and care teams.
Role type
Outreach Specialist (Peer Support)
Builds
Long-term engagement in behavioral health care model
Domain
Behavioral health / Mental health services
Deliverable
client delivery
Required skills
Lived experience with SMI/SUD and recovery, empathy, active listening, communication, patience, technical proficiency with digital tools
Preferred skills
Direct in-person outreach experience, recovery education coaching, trauma-informed approaches, knowledge of community health resources
Responsibilities
Perform initial and ongoing telephonic outreach to individuals and community providers, schedule appointments with local care teams, build trust by teaching the care model, serve as primary point of contact for engagement, document encounters and participate in case reviews
Seniority
Entry-level to Mid-level, hands-on client-facing role