Outreach specialist-1
Core
Field-based customer service representative serving as the primary point of contact for Medicaid and SCHIP members to resolve inquiries about benefits, policies, and access to care.
Role type
Field-based customer service representative (health insurance)
Builds
Member access to care and resolution of benefit/service inquiries
Domain
Healthcare / Health Insurance / Medicaid
Deliverable
client delivery
Required skills
customer service, multi-tasking, cultural and linguistic awareness, knowledge of health and social services, report processing, community event participation
Preferred skills
proficiency with digital tools, critical thinking, problem-solving, empathy, attention to detail
Responsibilities
Respond to telephone, written, and in-person inquiries; provide timely resolution of benefit and policy issues; support State Sponsored Programs at community events; conduct home visits and member orientations; process reports and distribute materials; work with community-based organizations and providers.