OUTREACH SPECIALIST
Core
Connect New Yorkers to essential city services like housing and food assistance through direct outreach, case management, and community events.
Role type
Community outreach specialist (case management focus)
Builds
City service access pathways for low-income residents
Domain
Public sector / Social services / Housing
Deliverable
client delivery
Required skills
door-to-door canvassing, phone outreach, peer-to-peer texting, case management, community event coordination, stakeholder liaison, data tracking, meeting facilitation
Preferred skills
NYC government familiarity, housing issue expertise, political organizing experience
Responsibilities
Conduct door-to-door canvassing, phone calls, and peer-to-peer texting to assess needs; Provide ongoing case management for housing benefits; Organize outreach Days of Action and community events; Respond to Tenant Helpline calls; Liaise with community-based organizations and agency partners; Support partners with resource distribution; Assist with special projects
Seniority
Entry-level to Mid-level, hands-on IC