IT Service Desk Specialist
Core
Provide 2nd level IT support for Windows servers, Active Directory, and USDA Business website applications, resolving infrastructure issues and managing user accounts.
Role type
2nd level IT Service Desk Specialist
Builds
Support for USDA Business website applications and internal IT infrastructure
Domain
Federal Government / IT Infrastructure
Required skills
Active Directory administration, Windows Server troubleshooting, ServiceNow ticketing, user account management, software installation and maintenance, helpdesk support
Preferred skills
Linux server experience, ITIL v4 certification
Technologies
Microsoft Windows, Active Directory, ServiceNow, USDA Business applications
Responsibilities
Administer Microsoft Windows Servers (Active Directory), resolve technical problems related to application deployments and infrastructure, manage and work ticket queues in ServiceNow, provide 2nd level support for Active Directory Services, client IT and telecommunications, support USDA Business website applications, perform user account maintenance tasks, provide training to end users on new and updated systems
Seniority
Mid-level, hands-on IC