Lead – Customer Success & Delivery (Europe)
Core
Lead enterprise account delivery and strategic growth for AI-powered retail execution platform across Europe.
Role type
Senior IC Lead – Customer Success & Delivery
Builds
Enterprise implementations of ShelfWatch (AI image recognition for shelf monitoring) for global FMCG brands
Domain
Retail / AI / Computer Vision
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise SaaS account management, team leadership (CSMs/PMs), end-to-end project delivery, executive stakeholder management, product adoption strategy, upselling/cross-selling, cross-functional alignment
Preferred skills
MBA, high-growth startup experience
Technologies
ShelfWatch platform, Excel, SQL
Responsibilities
Own end-to-end delivery and implementation for enterprise customers; Lead and mentor a team of Customer Success Managers and Project Managers; Build trusted relationships with senior business and technical stakeholders (C-level, IT); Drive product adoption and ensure measurable ROI; Identify and drive opportunities for upselling and usage expansion; Capture customer insights to influence product roadmap
Seniority
Senior, hands-on IC with team leadership
