Remote Travel Specialist
Core
Guide clients through every stage of their journey, ensuring a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving challenges.
Role type
Travel Specialist (Customer Service)
Builds
Travel itineraries, bookings, and client support services
Domain
Travel & Tourism
Deliverable
client delivery
Required skills
Customer service, travel booking management, multi-channel communication, travel documentation knowledge, client relationship management
Preferred skills
Background in travel/tourism/hospitality, tech-savviness, detail-oriented, proactive mindset, enthusiasm for travel
Responsibilities
Respond to client inquiries across email, phone, and messaging; Support clients with booking modifications, cancellations, and special requests; Provide accurate information on destinations and agency processes; Follow up to confirm plans and gather feedback; Address client concerns with empathy and efficiency