Technical Account Manager
Required skills
3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts, 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming, excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders, natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems, able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
Preferred skills
bilingual skills beyond English that facilitate us talking with our global customer base in their native language
Technologies
SaaS, Mobile, API, Programming
Responsibilities
own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams, serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform, drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team, understand your customer's needs and proactively drive forward technical initiatives that help your customers achieve their business goals, manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture, support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle, empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education, adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management, instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team
Seniority
Not specified
Domain
Technology, Customer Success, Enterprise Software