Junior Customer Support Executive
Core
Provide L1/L2 support via email, chat, and calls for enterprise clients using a Channel Data Management platform.
Role type
Junior Customer Support Executive
Builds
A Channel Data Management (CDM) platform for enterprises
Domain
B2B SaaS / Data Management
Required skills
B2B software support, email communication, troubleshooting data workflows, ticketing systems, collaboration with technical teams
Preferred skills
Excel/data handling, data operations, channel sales/partner ecosystems, CRM tools
Technologies
Ticketing systems, Excel
Responsibilities
Provide L1/L2 support via email, chat, and calls; Troubleshoot issues related to data workflows, dashboards, and platform functionality; Collaborate with Product, Engineering, and Data teams; Assist with customer onboarding and product adoption; Manage and track issues using ticketing systems; Document common issues, fixes, and workflows
Seniority
Junior, 2–4 years experience