ServiceNow Business Analyst & Quality Engineer
Core
Translate business needs into requirements and testable outcomes while designing automated testing strategies for an enterprise ServiceNow platform.
Role type
Senior ServiceNow Business Analyst & Quality Engineer
Builds
Enterprise ServiceNow platform reliability, security, and upgrade readiness for a Federal Agency
Domain
Federal Government / Enterprise ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ATF, risk-based test planning, defect analysis, release readiness assessment, UAT coordination, integration testing, test automation strategy
Preferred skills
ServiceNow CSA certification, ISTQB, CI/CD integration, performance testing, reusable regression suite development
Technologies
ServiceNow, ATF, REST, SOAP, IntegrationHub
Responsibilities
Elicit and validate business needs and acceptance criteria for ServiceNow enhancements; Design and maintain automated regression test suites using ATF; Coordinate User Acceptance Testing (UAT) and prepare release evidence; Analyze defects and determine severity and reproducibility; Validate upgrade and patch readiness through regression testing; Track automation coverage and recommend improvements to reduce manual testing effort.
Seniority
Senior, hands-on IC
