Content Moderation Specialist
Core
Escalate and investigate moderation cases flagged by algorithms to determine validity, issue interventions, and resolve high-risk issues for users on a healthtech platform.
Role type
Senior IC content moderation specialist (customer safeguarding)
Builds
Safe and supported community for people with disability and older Australians on a digital care platform
Domain
Healthtech / Digital care platform
Deliverable
production ML models | product features
Required skills
conflict resolution, high-volume case handling, complex conversation management, process adherence, detailed record-keeping, trend analysis, system navigation
Preferred skills
Salesforce experience, process improvement initiatives
Responsibilities
Review and investigate escalated moderation cases, issue interventions to platform users, communicate with users regarding account actions, escalate complex high-risk cases, report on moderation trends, identify process improvement opportunities
