T&S Investigator
Core
Investigate safety incidents end-to-end, classify severity, make deactivation decisions, and develop safety initiatives to protect the platform integrity.
Role type
Trust & Safety Analyst
Builds
Platform safety integrity and customer trust
Domain
Healthcare marketplace / Trust & Safety
Required skills
incident investigation, severity assessment, deactivation decisions, policy development, cross-functional partnership, risk assessment, metrics analysis, workflow improvement, customer communication, judgment
Preferred skills
clinical practice experience, risk management, compliance, statistical analysis, LVN or RN certification
Technologies
statistical tools
Responsibilities
Investigate safety incidents end-to-end, classify incidents and assess severity, develop and implement safety initiatives, partner cross-functionally with Support, Product, and Legal, monitor and report on safety metrics, communicate with customers and partners, stay current on product updates
Seniority
Mid-level, individual contributor
