Software Engineer, Production Support
Core
Debug complex product issues, ship fixes, and improve system reliability by acting as a technical escalation layer between support and engineering.
Role type
Software Engineer, Production Support
Builds
Small-to-medium fixes, reliability improvements, and lightweight debugging tooling
Domain
B2B SaaS platform
Deliverable
production ML models | product features | infrastructure
Required skills
TypeScript, React, Node.js, Python, GraphQL, PostgreSQL, SQL query debugging, cross-stack debugging (frontend/backend/data), production codebase navigation, PR management
Preferred skills
Developer Support, DevEx, Solutions Engineering, Technical Product Support experience
Responsibilities
Investigate escalations across frontend, APIs, and data flows; reproduce issues and identify root causes; write and ship small-to-medium fixes; act as technical escalation point for support representatives; translate customer feedback into actionable technical issues; improve logging, observability, and debugging processes
Seniority
Mid-level, hands-on IC