Customer Experience Engineer
Core
Troubleshoot technical issues for Bolt.new (an AI-powered web/mobile app builder) and StackBlitz, acting as the voice of the customer to improve product quality and user experience.
Role type
Customer Experience Engineer (Technical Support)
Builds
Bolt.new and StackBlitz platforms
Domain
SaaS / Developer Tools / AI
Deliverable
client delivery
Required skills
Troubleshooting modern front-end technologies (Vite, React, Tailwind, JavaScript, HTML, CSS), familiarity with databases and API integrations, understanding of LLMs and prompt engineering, exceptional written communication, ability to translate technical concepts for users
Preferred skills
Public-facing expertise, QA and testing, creating self-serve documentation
Technologies
Vite, React, Tailwind, JavaScript, HTML, CSS, databases, APIs, Chrome DevTools, LLMs
Responsibilities
Troubleshoot and resolve technical issues via email, chat, and video calls; surface bugs and product gaps to Product and Engineering; create and improve self-serve documentation and AI knowledge base content; assist with QA and testing ahead of releases; represent the brand publicly on social platforms and live events
Seniority
Individual Contributor