Senior Client Service Manager
Core
Serve as the primary point of contact for clients, delivering exceptional service, educating them on financial markets and investment strategies, and managing the full client experience to ensure long-term retention. (via careerplan.io/jobs/41-009-BF-862-senior-client-service-manager-at-etoro)
Role type
Senior Client Service Manager (Financial Services)
Builds
Client relationships and retention within the eToro trading and investing platform
Domain
Financial Services / Trading & Investing
Deliverable
client delivery
Required skills
Client relationship management, Financial market expertise, German (business fluent), English (business fluent), Complex inquiry resolution, Account management, AI tool utilization
Preferred skills
Bachelor's degree in Finance or Economics, Experience in financial services client-facing roles, Proactive target orientation
Responsibilities
Proactively engage with clients via telephone and email to discuss financial markets and articulate investment strategies, Manage the full client experience including education to long-term retention, Resolve high-priority issues and handle complex inquiries, Act as a brand ambassador by providing expert insights into products and services
