Desktop Support Officer
Core
Diagnose and troubleshoot software and hardware issues for end-users across Windows, Apple, and virtual operating systems, providing remote and on-site support.
Role type
Desktop Support Officer (IC)
Builds
IT support services for medium to large-scale enterprises
Domain
Information Technology & Services
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware/software installation, printer support, MS Office troubleshooting, Active Directory basics, Exchange basics, SCCM familiarity, mobile device support, account setup, network configuration
Preferred skills
Apple OS support, virtual OS troubleshooting, deployment tools knowledge, group policies knowledge, time management under pressure
Technologies
Windows 7/8/10, Apple OS, SCCM, Active Directory, Exchange, MS Office, PCLaptop hardware/peripherals
Responsibilities
Research and identify solutions to software and hardware issues, diagnose and troubleshoot technical issues, talk clients through actions to resolve issues, track issues to resolution, escalate unresolved issues, provide feedback to customers, refer to databases for solutions, log issues, prioritize multiple open issues, follow up to ensure system functionality
Seniority
Mid-level, hands-on IC