Technical Account Manager, CORE
Core
Technical Account Manager specializing in CORE, a managed productivity service helping organizations improve work through AI, automation, and modern workplace technologies.
Role type
Senior IC Technical Account Manager (Productivity & AI Strategy)
Builds
Productivity roadmaps, adoption initiatives, and measurable business outcomes for clients
Domain
Managed Services Provider (MSP) / Digital Workplace / AI & Automation
Deliverable
product features
Required skills
Strategic thinking, commercial awareness, stakeholder engagement, facilitation, change management, opportunity prioritization, practical understanding of Microsoft 365, AI, and automation
Preferred skills
Consulting, customer success, business transformation, or digital workplace experience, MSP or multi-client support experience
Technologies
Microsoft 365, AI, automation, modern workplace technologies
Responsibilities
Build trusted relationships with executives and operational teams, identify and prioritize opportunities across AI and automation, develop practical roadmaps aligned to business objectives, translate strategy into initiatives, drive adoption of new technologies and workflows, facilitate workshops and stakeholder discussions, build business cases for improvement initiatives, track outcomes and identify new opportunities
Seniority
Senior, hands-on IC