Administrative Assistant

## About the Company Health N Wellness RX is a patient-centered healthcare and pharmacy service provider dedicated to improving community health through accessible, reliable, and compassionate care. We combine pharmaceutical services with wellness-focused solutions to help our clients achieve better health outcomes. Our team is committed to professionalism, innovation, and excellence in service delivery. ## About the Role We are seeking a highly organized, proactive, and detail-oriented Administrative Assistant to support the daily operations of Health N Wellness RX. The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming environment while efficiently managing administrative and clerical responsibilities. This role is essential to maintaining smooth office operations and supporting both clinical and non-clinical staff. ## Key Responsibilities ### Front Desk and Customer Service - Greet and assist patients, clients, and visitors in a friendly and professional manner. - Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate personnel. - Manage appointment scheduling, confirmations, and reminders. - Address general customer concerns and escalate issues when necessary. ### Administrative Support - Perform a variety of clerical duties including filing, data entry, photocopying, and scanning documents. - Maintain organized and up-to-date records, both physical and electronic. - Assist in preparing reports, presentations, and internal communications. - Manage incoming and outgoing correspondence, including emails and mail. ### Office Coordination - Ensure the office environment remains clean, organized, and well-stocked with necessary supplies. - Coordinate with vendors and service providers for office maintenance and supplies. - Monitor inventory levels for office and pharmacy-related materials and report shortages. ### Documentation and Record Keeping - Maintain accurate patient and administrative records in compliance with company policies and applicable regulations. - Assist with data management tasks, ensuring confidentiality and accuracy of sensitive information. - Support the preparation and organization of compliance documentation. ### Support to Healthcare and Pharmacy Staff - Provide administrative assistance to pharmacists, wellness consultants, and other team members. - Help coordinate internal meetings, training sessions, and staff schedules. - Assist in processing basic paperwork related to prescriptions, billing, or insurance (as applicable and within scope). ### Billing and Financial Tasks - Assist with invoicing, payment processing, and maintaining financial records. - Track receipts, expenses, and assist with basic bookkeeping tasks. - Liaise with the accounting team or external partners as needed. ### Compliance and Confidentiality - Adhere to all healthcare privacy standards and company confidentiality policies. - Ensure proper handling and storage of sensitive patient and business information. - Stay updated on administrative procedures and regulatory requirements relevant to healthcare services. ## Qualifications and Requirements - Minimum of a high school diploma or equivalent; an associate or bachelor's degree in Business Administration, Healthcare Administration, or a related field is preferred. - Proven experience (1–3 years) in an administrative, receptionist, or office support role, preferably in a healthcare or pharmacy setting. - Strong organizational and multitasking skills with attention to detail. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office software. - Familiarity with electronic medical records (EMR) systems is an advantage. - Ability to handle sensitive information with discretion and professionalism. - Strong customer service orientation and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. ## Key Competencies - **Communication Skills:** Ability to clearly convey information and interact professionally with clients and team members. - **Time Management:** Efficiently prioritize tasks and manage workload to meet deadlines. - **Attention to Detail:** Maintain accuracy in documentation and administrative processes. - **Problem-Solving:** Identify issues and propose practical solutions. - **Adaptability:** Respond effectively to changing priorities and workplace demands. - **Professionalism:** Demonstrate a positive attitude and maintain a polished, respectful demeanor. ## Work Environment This role is based in a healthcare and pharmacy office setting. The Administrative Assistant will spend most of the time at the front desk or workstation, interacting with clients and staff. The position may require standing for extended periods and handling light office equipment. ## Benefits - Competitive salary based on experience - Health and wellness benefits - Paid time off and holidays - Opportunities for professional development and growth - Supportive and collaborative work environment ## Why Join Health N Wellness RX? At Health N Wellness RX, we believe that every team member plays a vital role in delivering exceptional care. As an Administrative Assistant, you will be at the heart of our operations, helping ensure that our services run smoothly and our clients receive the attention they deserve. We are committed to fostering a positive workplace culture where employees feel valued, respected, and empowered to grow. ## How to Apply Interested candidates should submit their resume and a brief cover letter outlining their qualifications and experience. We look forward to welcoming a dedicated and enthusiastic Administrative Assistant to our growing team. Health N Wellness RX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.