Assistant Venue Manager - Miss Pearl at Melbourne Theatre Company Southbank
Core
Oversee daily operations of a café and event functions, leading a team of waiters, hosts, and baristas to deliver exceptional customer service.
Role type
Assistant Venue Manager (Hospitality)
Builds
Café operations, on-site functions and events
Domain
Hospitality / Food & Beverage
Deliverable
client delivery
Required skills
Team leadership, floor management, rostering, stock management, POS system proficiency, customer service, training and development, event management
Preferred skills
Experience in premium à la carte restaurants, knowledge of bar/beverage operations
Technologies
POS systems, reservation systems, online ordering platforms
Responsibilities
Lead a team of waiters, hosts and baristas; Deliver exceptional customer service; Manage ordering and stocktake; Roster staff and approve timesheets; Handle daily troubleshooting; Train new and existing team members; Oversee café operations and on-site functions/events
Seniority
Mid-level, hands-on management