Job
Core
Responding to customer queries via chat, solving problems, and documenting interactions for a global compliance and identity verification platform.
Role type
Customer Support Operator
Builds
Customer support operations for identity verification and fraud prevention workflows
Domain
Fintech / Compliance / Identity Verification
Deliverable
client delivery
Required skills
Chat support, Zendesk, LiveChat, Slack, problem solving, documentation, continuous learning
Preferred skills
Weekend availability, B2B/B2C experience
Responsibilities
Responding to customer queries via chat, analyzing customer issues and providing solutions, documenting chat interactions, providing feedback to management on support processes, collaborating with team members on escalated issues
Seniority
Entry-level / Individual Contributor
