Support Engineering Manager -West2 CMS team
Core
Manage Field Service Engineers and Service Techs to ensure successful implementation, installation, repair, calibration, and support of customer hardware, software, and network products.
Role type
Support Engineering Manager
Builds
Field service delivery processes and customer support services
Domain
Industrial instrumentation and laboratory equipment services
Deliverable
client delivery
Required skills
People leadership, project management, service delivery process design, customer partnership building, credentialing compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage employees in Field Service Engineer and Service Tech Families, ensure successful implementation/installation/repair/calibration/support of customer products, create services and delivery processes, build partnerships with other support organizations for revenue growth, meet customer needs
Seniority
Manager, people leadership
